F.A.Q.

Authenticity

Each and every item at Dearluxe goes through a stringent procurement and authentication process by our in-house experts. We are a Hong Kong registered company and we do not tolerate counterfeit items. All our merchandise is guaranteed 100% authentic or your money back!

Please note that we are a reseller and we make no claims to have any association and/or affiliations with the brands. Trademarks of the designer brands we offer are owned by their respective brand owners.

Pricing

All orders are charged in USD. You have the option to convert and display prices in a different currency for reference, but orders are still charged in USD at checkout. 

Returns and Exchanges

At this time, we do not accept any returns or exchanges - all sales are final. In the unlikely occasion that an item is proven to be inauthentic, please reach out to us immediately.

Shipping and Processing

All orders are shipped from Hong Kong and require 1-3 business days of processing time. You will receive a shipping confirmation email once your order is processed and ready to be shipped.

We offer Free Worldwide Express Shipping (with tracking) on all orders over $2000. If your order is under $2000, shipping costs will be added at checkout. 

For international customers, we ship exclusively via Express Mail Service (EMS) with tracking. For local customers in Hong Kong and Macau, orders will be shipped via SF Express free of charge.

Please note that it is your responsibility to ensure that luxury goods can be lawfully imported to the destination country, especially items with exotic properties. If a shipment is returned to us for this reason, you are responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to us - the amount will be deducted from your merchandise refund. 

Conditions

• New - Item was kept unused and unworn. It may show faint signs of wear due to storage conditions.
• Pristine - Item appears immaculate. It may show very little signs of wear from 1-2 times use and storage conditions.
• Excellent - Item was gently used and shows minimal signs of wear, such as minor creases and scuffs, and hairline scratches on the hardware.
• Very Good - Item shows some signs of wear, which may include creases, scuffs, scratches, discolourations, and softened leather. 
• Good - Item shows noticeable signs of wear with scuffed edges, softened leather, visible creases and scratches.

Consignment

We only accept local consignments in Hong Kong at this time. Please contact us for any consignment inquiries.

Layaway Payment Plans

Found the bag of your dreams but don't want to pay the full amount right away? Layaway Payment Plans are eligible for all items over $2000!

To reserve your desirable item, we accept a 50% non-refundable, non-transferable deposit. The outstanding amount must be fulfilled within the next 30 days, then your order will be processed and shipped within 3 business days after your item is paid in full. Please note that if you fail to pay off the remainder within 30 days, your 50% deposit will be forfeited.

We currently only accept Layaway Payment Plans with Paypal and Wire Transfer. Please contact us directly to request a layaway payment plan.