Authentication Process

At Dearluxe, we recognise that shopping for preloved items can be challenging so earning your trust is our priority - Every product that we offer for sale undergoes a stringent procurement and authentication process conducted by our in-house experts. We meticulously examine each item to ensure that it meets the brands’ manufacturing standards for quality, including but not limited to areas such as stamping, stitching, hardware, date codes, serial numbers (where applicable), materials, and craftsmanship before making it available for purchase. 

Authenticity Guarantee 

As a Hong Kong registered company, we take a firm stance against counterfeit items. All our merchandise is guaranteed 100% authentic or 100% of your money back! Our goal is for you to shop with confidence and peace of mind. 

Trusted Third Party Authenticators 

Due to the rising number of unskilled authenticators in the marketplace, we place our trust in only a select few sources known for their exceptional expertise. These include (for Hermès items exclusively), (for Chanel items exclusively), and Authenticate First (for all other brands). We only recognize and acknowledge the authentication results provided by these specialists.

***Please note that we are NOT authorized resellers of the brands we carry and we make no claims to have any association and/or affiliations with the brands. Trademarks of the designer brands we offer are owned by their respective brand owners.***